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- PRACTICE CHARTER
- Practice Responsibilities
- Help Us Help You
- Suggestions Or Complaints
- Freedom Of Information
- Confidentiality
- HOW DO I...?
- Telephoning The Surgery
- Change My Details
- Register With The Practice
- Repeat Precriptions
- Appointments
- Home Visits
- Test Results
- OTHER INFORMATION
- Useful Telephone Numbers
- Out Of Hours
- Disabled Access
- Useful Information
- Neighbourhood Professionals
HOW DO I...
SPEAK TO A GP OR NURSE ON THE TELEPHONE?
If you wish to speak to your doctor or the triage nurse on the telephone, please call and leave your number and you will be called back as soon as it is convenient (this is likely to be after the end of surgery). If you have an answering machine, do please remember to leave it switched off.
HOW
DO I...
MAKE
AN APPOINTMENT?
| Doctors | 8.30-10.50am | 1.30-3.50pm | 6.30-8.30pm |
| Nurses | 8.30-11.50am | 1.30-3.50pm | 2.30-5.50pm |
Doctors and Rachel Paton - ring in the morning to book a morning appointment
for the following day. (Please remember that Rachel does not see pregnant women
or children under three years old.) Afternoon/evening appointments can be booked
up to one week in advance. We reserve a limited number of on-the-day appointments
every morning.
All practice nurse appointments can be booked up to two weeks in advance.
MATERNITY
Antenatal appointments are to be made with a GP in routine surgery. Please inform the receptionist at the time of booking.
HOW
DO I...
OBTAIN
HOME VISITS?
Home visits are at the discretion of your doctor.
Please do not ask your doctor to call unless the patient is genuinely too ill
to come to the surgery. A rash or temperature does not prevent patients coming
to the surgery and will not endanger others. Simply tell the receptionist on
arrival. Where the condition of the patient does require a home visit, please
try to let us know before 10.00am each day.
HOW
DO I...
OBTAIN
TEST RESULTS?
Please telephone the surgery after 10.30am for results of any tests you may have had. If you prefer, you can come into the surgery after this time. All test results are confidential and will only be given directly to the patient. Exceptions can be made where there is a language difficulty. However, written confirmation will be required for a named proxy to be given the results.
Labratory Specimens
Specimens are sent to the hospital Monday to Friday. If you are asked to bring a specimen please ensure you do it before 12 noon. We will only contact you with your results if they are urgent – please make sure you ring or come in for your results.