In July 2023 we changed our appointment system, moving to a new model of care called ‘Total Triage’. This means that all clinical and administrative queries are received by the practice using the accuRx service on our website. Patients’ requests are triaged by a doctor the same day to ensure they are seen by the right person, in the right time frame. We hope that this will make getting an appointment fairer for all our patients and bring an end to the “8am scramble”. Rest assured those patients who can’t use the online system can still call reception who will submit a consultation request on their behalf.