To request an urgent or routine appointment:

  • Please fill in our online consultation form, Monday to Friday from 6am to 5:30pm.
  • We will look at the information you give us and decide the most suitable doctor, nurse or health professional to help you.
  • You will normally get a response on the same day.
  • We will book you with your regular doctor if possible. For urgent problems we will book you with the first available doctor.

If you have difficulty using the form, please ask our reception team who can complete it for you, by:

  • Calling us on 0208 769 0845, or visiting the surgery
  • Our reception is open Monday to Friday from 8.30am to 6.30pm.

Occasionally, we need to turn off our online form. This can happen at very busy times, where we have received more messages than the doctor can safely deal with.

At these times, you can still call reception for urgent medical advice.

Your appointment

We may offer you a consultation:

  • by phone
  • face to face at the surgery

Cancelling or changing an appointment

To cancel your appointment:

  • reply CANCEL to your appointment reminder text message
  • use your NHS account (through the NHS website or NHS App)
  • phone us on 0208 769 0845, Monday to Friday from 8am to 6.30pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, or face-to-face
  • if you need an interpreter
  • if you have any other access or communication needs


Home visits

If you are housebound and need an appointment, we will phone you first to understand the issue. Most home visits are done by paramedics who work in our team.

If you need a home visit, please contact us as soon after 8am as possible.

For medical emergencies call 999.

Practitioner Access

  • Dr Andrewes – Wednesday, Thursday and Friday.
  • Dr Cunliffe – Monday.
  • Dr Mackenzie – Tuesday, Wednesday and Friday.
  • Dr Marshall – Wednesday.
  • Dr Martin – Monday, Tuesday (AM), Wednesday and Thursday.
  • Dr Morris – Thursday and Friday.
  • Dr Mumby – Tuesday, Wednesday (AM) and Friday.
  • Dr Murray – Monday, Tuesday, and Thursday.
  • Dr Osborne – Monday, Wednesday (PM) and Thursday.
  • Dr Sayer – Monday, Tuesday, Wednesday and Friday.