Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App). You can see all your regular prescription items, and can choose which you need.
- filling out the online form
- emailing [email protected] with your name, date of birth, and the repeat medications you need.
You can also:
- Fill out a paper prescription request form (available from reception). Please bring the paper form to the surgery, Monday to Friday from 8:30am to 6.30pm.
We do not take repeat prescription requests by phone.
Please request your repeat medications 7 days before they are due. We aim to send a prescription to your pharmacy within 2 working days.
Collecting your prescription
You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- Please fill in our online consultation form
- Phone our reception team on 0208 769 0845
If you have a repeat prescription, we may ask you to have a medication review. These can be done in person or over the phone, and are often completed by our practice pharmacist. We will be in touch when you need to come in for a review.
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.