The name and address of the registered provider is:
The Greyswood Practice
66 Eastwood Street
London SW16 6PX
Practice Business manager: Emma Cruickshank
Contact details: [email protected]
The surgery was built for purpose in 2004 in Streatham, South West London.
Under the Health and Social Care Act 2008 (The Care Quality Commission (Registration) Regulations 2009 Part 4), the registering body (The Greyswood Practice) is required to provide to the Care Quality Commission a statement of purpose.
Our purpose is to provide people registered with the practice with personal health care of high quality and to seek continuous improvement on the health status of the practice population overall. We aim to achieve this by developing and maintaining a happy sound practice which is responsive to people’s needs and expectations and which reflects whenever possible the latest advances in Primary Health Care.
Our Aims and Objectives:
- Provide a high standard of Medical Care
- Be committed to our patients needs
- Act with integrity and complete confidentiality
- Be courteous, approachable, friendly and accommodating
- Ensure safe and effective services and environment
- To improve as a patient centred service through decision making and communication
- To maintain our motivated and skilled work teams
- Through monitoring and auditing continue to improve our healthcare services
- Maintain high quality of care through continuous learning and training.
- To guide our employees in accordance with diversity and equality.
- To ensure effective and robust information governance systems
- Treat all patients and staff with dignity, respect and honesty.
The Practice Area
The surgery covers a good proportion of SW16, part of SW17 and small section of CR4. The reception team has a list of the roads within the Practice Area Boundaries which are set out to us by the CCG (Clinical Commissioning Group).
The Regulated Activities Under CQC
All general medical services and routine medical checks are offered from the Greyswood Practice building (66 Eastwood Street, London, SW16 6PX).We will be running a Flu vaccination site as a ‘satellite’ of our own practice at Mitcham Lane Baptist Church (230 Mitcham Ln, London, SW16 6NT) in October 2020. The church hall will only be used as a vaccination site. Our Healthcare professionals will bring equipment and records to carry out vaccinations and remove them at the end of the session. No medical equipment, patient details or medicines will be held on site.
Management of Chronic Disease
This encompasses a wide range of conditions which require long term treatment and care such as Diabetes, Stroke, CHD, COPD, etc. Our priority is to ensure this care is on-going and appropriate; to this end we shall endeavour to review patients’ medication on an annual basis.
The doctors provide ante-natal and postnatal care. Appointments for these services are booked with a GP within the normal booking service.
General Nursing Care
Our nurses and HCAs manage wound care, contraceptive services, smoking cessation advice, well person checks, new patient checks, blood pressure monitoring and travel advice; they also perform vaccinations, ear syringing and smear tests. They also monitor some of the chronic disease management by seeing patients for reviews of COPD, diabetes and asthma.
This service is provided by specially trained nurses.
Family Planning and Contraceptive Services
This is provided by doctors and nurses. Nurses are able to provide follow up contraception monitoring for all methods initiated by the doctor.
Dr Morris can fit IUD’s (coils) and will need to see the patient prior to the fitting to discuss the procedure, suitability and to discuss any possible or likely side effects/complications. A Practice Nurse assists with fitting at the follow up appointment.
Child Health Surveillance
Baby weigh-in and general advice clinics are held every Wednesday from 9am-10am at the surgery with the health visitor team. Development checks are by appointments only.
Vaccinations and Immunisations
The Practice strongly supports the childhood immunisation programme. All routine childhood immunisations are performed at the surgery by a nurse following an automatic invitation. Our Practice Nurse Rebecca Warwick does weekly audits to check on children not up to date and sends out invites and reminders.
We also offer all ‘at risk’ patients the seasonal influenza vaccine from September to January every year.
We are a registered Yellow Fever Centre.
All of the Practice Nurses have been trained to provide an up to date service that includes vaccinations if necessary.
Patients planning to travel to areas where vaccination is required should make an initial appointment with a nurse to ascertain what vaccinations are required. It is important to make this initial appointment as early as possible as some vaccinations are a course and you will need to allow plenty of time to both have the vaccinations and for them to become effective.
Some travel vaccines/medications are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because travel vaccination is not included in the services provided by the NHS and therefore is a chargeable service.
We also recommend visiting www.fitfortravel.nhs.uk website for further information.
Our HCA is a trained Stop Smoking Advisor. When booking an appointment please tell reception what it is for so they can book the appropriate time allowance.
We use the Wandsworth Psychological Therapies Service and three of their counsellors come to the surgery twice a week. If appropriate, we will refer our patients to this service or patients can self-refer to this – ring 0203 513 6264
We also have access to private counsellors who will see patients.
We currently have a First Response Physiotherapist who attends the surgery twice a week on a Tuesday and Friday. You can directly book into his appointments via reception and can provide exercises, management of long term pain and he can arrange referrals to MSK for you.
Podiatry are by referral to an external clinic however we hope to provide this service soon from the Practice.
Patients’ Rights and Responsibilities
You have a right to expect a high standard of care from our practice and we will try at all times to provide the very best care possible within the resources available.
In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow the medical advice given. In addition, if you feel that your medical problem is complicated, or you have more than one problem to discuss with your doctor, we would suggest that you consider making more than one appointment. Please remember that your appointment is for you alone and your doctor will not be able to give medical advice to anyone accompanying you unless they have made a separate appointment.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal.
You have the right to express a preference of practitioner when you make an appointment.